How to update a client subscription

Change a paid client account's plan, billing cycle, or add-ons from Manage subscription. The summary shows the price change before you confirm.

Change a paid client account’s plan, billing cycle, or add-ons. The summary shows price changes before you confirm.

Before you start

• The account must be on a paid (active) subscription. For trials, see how to activate a client trial to paid.
• Your partner account must not be suspended.

Steps

1. Open the account, then click Manage subscription.
2. In Subscription options, change the Billing cycle, Plan, or Add-ons. Switching plans resets add-ons, so re-add any you need.
3. Review the Subscription summary. It shows the new Due today amount and, where a change produces a refund of unused time, a Credit to account.
4. Click Update subscription. Use Discard changes to revert.

If card verification is required, complete the 3D Secure Verification dialog and the change finishes automatically.

If a downgrade is blocked

You cannot drop a plan or add-on below what the account is already using. If the new plan has too few maps or seats, a dialog lists the limit and blocks the change. Reduce the account’s usage (remove maps, data, or team members) and try again, or pick a higher option.

What your client sees

The client owner keeps their access. Their available limits change to match the new plan and add-ons. They are not shown any billing screen.

Related

• How to activate a client trial to paid
• How to cancel a client subscription
• A client payment or card verification failed