Partner overview
Guides for MangoMap partners: use the Partner Portal to create client accounts, manage their trials and subscriptions, and view your partner invoices.
The MangoMap Partner Portal lets accredited resellers and agencies create and manage client accounts. The partner keeps billing and portfolio control while clients use a regular MangoMap account.
For program enquiries or applications, visit MangoMap Partners.
Start here
About the MangoMap Partner Program
Understand accreditation, commercial terms, partner pricing, support, branding, and regional coverage.
How the Partner Portal works
Understand partner and client accounts, lifecycle states, access, ownership, and billing.
How to sign in to the Partner Portal
Open the dedicated partner sign-in page and access your portfolio.
Client setup
How to create a client account
Create a new managed account for a customer, starting with a 30-day Enterprise trial.
How to open a managed session into a client account
Open a temporary managed session into a client’s MangoMap account, then edit the company details and support access.
How to invite a client owner
Send the client owner an invitation so they can set a password and sign in.
Client access and ownership
Trials and subscriptions
How to activate a client trial to paid
Turn a client’s trial into a paid subscription and begin billing against the partner account.
How to update a client subscription
Change a paid client account’s plan, billing cycle, or add-ons.
How to manage a client trial
End, restart, or continue a client trial while you stage the subscription.
Billing and closure
How to cancel a client subscription
Cancel a paid client account’s subscription and close the account.
How to delete a client account
Permanently remove a client account and all its data from your portfolio.
Invoices
Troubleshooting
You cannot create a client account
Resolve partner status, payment method, and account detail problems that block account creation.
A client payment or card verification failed
Resolve declined payments, verification failures, past-due invoices, and blocked subscription changes.