You cannot create a client account
Fix a disabled Create client account button or a rejected dialog. Check for a suspended account, a missing payment method, or a slug or email in use.
If Create client account is disabled or rejects your details, check these causes in order.
Create client account is greyed out
Your partner account is suspended. A suspended partner cannot create accounts or change subscriptions. Disabled controls show a Your partner account is suspended tooltip. Contact MangoMap to resolve the suspension.
The dialog says to set a payment method
You have no payment method on file. You need one before creating client accounts, because client subscriptions bill to your partner account.
- Click
Set payment methodin the dialog (or in the top navigation) to open your billing details on the Recurly hosted page, add a card, then try again.
“That account slug is already in use”
The Slug you entered belongs to another account. Slugs must be unique. Choose a different slug - it can only contain lower-case letters, numbers, and hyphens.
“That email is already in use”
The Owner email is already attached to another MangoMap account or partner. Use a different email for the client owner, or, if the address truly belongs to this client, contact MangoMap.
“Enter a valid email address” or invalid slug
- Email - check for typos; it must be a complete address (name@example.com).
- Slug - use only lower-case letters, numbers, and hyphens, with no spaces or other characters.