How to cancel a client subscription

Cancel a paid client subscription from the Client accounts page. Billing ends and the account closes, but stays in your portfolio until you delete it.

Cancel a paid client subscription. Cancellation ends billing and closes the account, but keeps it in your portfolio for later reactivation or deletion.

Before you start

• The account must be on a paid (active) subscription.
• Your partner account must not be suspended.

Steps

1. On the Client accounts page, open the row action menu (⋯) for the account.
2. Click Cancel subscription.
3. Confirm in the Cancel subscription? dialog by clicking Cancel subscription. To back out, click Keep account.

The active subscription ends and the account moves to a Closed state. It stays in your portfolio with its maps and data until you delete it.

After cancelling

• To bill the account again, open it and activate a subscription, or start a fresh trial from the row menu (Start a trial).
• To remove it permanently, see how to delete a client account.

What your client sees

The account is closed, so the client owner can no longer work in it. Closing does not delete their data; reactivating restores access.

Related

• How to delete a client account
• How to manage a client trial
• How the partner portal works