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How to get help or send feedback

Search the MangoMap Help Centre or send a support request about a product question, bug, feature, or account. The support team replies by email.

Use the MangoMap Help Centre to search the docs or send a request about a product question, bug, feature, or account.

For product help

Search the Help Centre by a task or symptom such as password, styling, or import. Most articles link to the MangoMap page where you complete the task.

If you cannot find an answer, submit a request. The support team replies by email.

For bugs and unexpected behaviour

Use the support request form. Include:

  • The account owner’s email address, so the team can find the correct account.
  • What happened and what you expected.
  • The URL of the map or dataset, if the issue concerns a specific item.
  • Your browser and operating system.
  • A screenshot or short screen recording, if you have one.

A recording of the problem in action is the fastest way to show the team what went wrong. Free browser-based recorders such as Jam and Cap capture a shareable clip in a couple of clicks; Jam is especially useful for bugs because it also attaches the browser and console details the team needs to reproduce the issue.

Explain how the issue stops your work so the team can judge its effect.

For feature requests and product feedback

Submit a request through the support request form describing what you want to do and why. Give a clear example so the team can understand the request.

The cancellation form also includes an optional reason and comment for subscription feedback. See How to cancel your subscription.

For billing, plan changes, and account questions

Use the Subscription & billing area in MangoMap first. The account owner can change the plan, view invoices, update billing details, or cancel there.

For refunds, custom plans, add-ons not exposed in the UI, or account-ownership questions, submit a request.

For sales enquiries

If you are evaluating MangoMap, need a custom plan, or want to talk to someone before signing up, email sales@mangomap.com.