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Map password is not working

Viewers see Invalid map password or cannot open a map. Check the current password, that Publishing mode is Password, and that it has 6 or more characters.

A map password works only in Password mode, when viewers enter the current password. Viewers enter it in this form, and MangoMap shows Invalid map password when it is wrong:

The Input password for this map form, with an empty Password field and a Submit button

Most likely cause: the viewer has the wrong password

Ask a map admin for the current password.

If you manage the map, open the map. In the sidebar, under the map’s name, click Configuration, then click Access. In Publish to web, check that Password is selected, then click the eye button in the Password field to show the password.

If the map came from the old version of MangoMap, the field says Password carried over from your old map and cannot show the password. The old password still works. To share a password you know, enter a new one.

Less common: the map is not in Password mode

Passwords are used only when Publishing mode is Password.

Check the current mode:

  • Public opens through the Public link without a password.
  • Link-only opens through the Private link without a password.
  • Password opens through the Public link and requires the password.

Less common: the password is too short in settings

When you set a password manually, it must be at least 6 characters. If the password is shorter, MangoMap shows Password must be at least 6 characters in settings.

Enter a password with at least 6 characters and share the updated password with viewers.

If none of these checks

Ask support to check the map ID and password mode. Include the public link, but do not send the password unless support asks for it through a secure channel.