Subscription and billing is blocked
Find out why the Subscription & billing menu is missing or redirects. Check that you are the account owner and that the account is not partner-managed.
Only the owner of a directly billed account can use Subscription & billing. If the menu is missing or redirects, check your role, account, and billing arrangement.
Most likely cause: you are not the account owner
Admin, Editor, and Viewer users cannot open Subscription summary, Manage subscription, Invoices, Update billing, or Cancel subscription.
Ask the account owner to make the change. If you believe ownership is wrong, contact support with the account name and your email address.
Another cause: the account is partner-managed
Partner-managed accounts use the partner billing menu instead. Contact the partner who manages the account’s subscription and payment details.
Less common: you are signed in to the wrong account
If you belong to more than one account, switch to the account whose subscription you need to manage.
Less common: the URL is wrong
Open the menu from the sidebar instead of using a copied URL.
Update billing opens a different page
Update billing opens a Recurly billing portal in a new tab rather than a MangoMap page. If nothing opens, allow pop-ups for MangoMap and click the link again.
If none of the above
Contact support with the account name, your role, the page you tried to open, and a screenshot of what you see.