Subscription & billing reference

Check the pages, controls, states, and limits in the Subscription & billing area. Only the owner of a directly billed account can open it.

Use this page to check the pages, controls, states, and limits in MangoMap’s Subscription & billing area. Only the owner of a directly billed account can open it.

For the lifecycle and plan model, see How subscription and billing work in MangoMap.

Field	Value
Sidebar group	`Account`
Menu	`Subscription & billing`
Items	`Subscription summary`, `Manage subscription`, `Update billing`, `Invoices`
Required role	`Owner`
Partner-managed accounts	The MangoMap billing menu is hidden; billing is managed by the partner.

Admin, Editor, and Viewer users cannot open these pages.

Subscription summary

Field	Value
Main action	`Manage subscription`

The page content depends on the account state.

Paid accounts

The summary shows these usage tiles:

Tile	Shows
`Plan`	`Business`, `Enterprise`, or `Agency`, with the billing cycle and current price. A pencil link opens the billing portal in a new tab.
`Maps`	Current maps used and the account limit.
`Storage`	Current storage used and the account limit.
`Administrators`	Current administrator seats used and the account limit.
`Editors`	Current editor seats used and the account limit.
`Viewers`	Current viewers used and the account limit, or `unlimited` for `Agency`.

A Cancel subscription card appears below the summary for non-trial accounts.

Trial accounts

The summary includes a trial card with:

Field	Value
Heading	`Welcome to your trial`
Action	`Upgrade to paid`
Status	Trial expiry date and remaining days

Trial accounts use Enterprise base limits with no add-ons. The cancellation card is not shown during a trial.

Plans and allowances

Plan	Base maps	Base storage	Viewers	Add-ons
`Business`	20	4 GB	0	Not available
`Enterprise`	40	8 GB	100	Available
`Agency`	100	16 GB	Unlimited	Available

Add-on quantities

Add-on	Choices
`Admins`	0, 1, 2, 3, 4, 5
`Editors`	0, 5, 10, 15, 20, 25
`Maps`	0, 5, 10, 15, 20, 25
`Storage`	0, 50, 100, 150, 200, 250 GB

Add-ons are disabled when Business is selected. Map and storage limits equal the plan allowance plus active add-ons.

Manage subscription

Field	Value
Default page title	`Manage subscription`
Expired-trial title	`Your trial has expired - subscribe to continue`
Closed-account title	`Your account is closed - subscribe to reactivate`
Expired/closed action	`Contact sales` link in the page header

Subscription options

Control	Type	Choices
`Billing cycle`	Dropdown	`Monthly`, `Annual` (`Save 20%`), `2 years` / `3 years` / `4 years` / `5 years` (`Save 30%`)
`Plan`	Radio group	`Business`, `Enterprise`, `Agency`

Add-ons

Each add-on has a checkbox and, when enabled, a quantity dropdown. The available quantities are listed in Plans and allowances.

Subscription summary card

The pricing summary shows:

Row	Condition
Plan and price	Always
`Add-ons`	Always; zero when no add-ons are selected
`Subtotal`	Always; UK accounts may show `Subtotal (ex-VAT)`
`Taxes`	Trial checkout before the final tax calculation
`VAT [rate]%`	UK billing addresses when the rate is returned
`Due today`	Always
`Credit to account`	Paid accounts when a change refunds unused time

Actions by account state

State	Actions
Paid	`Update subscription`
Active trial	`Continue trial` and `Checkout with Recurly`
Expired trial or closed	`Checkout with Recurly`

When a paid change requires extra verification, MangoMap can open a 3D Secure Verification dialog.

Payment method

Paid accounts can show either:

A saved card with its brand, last four digits, and expiry date, plus a pencil link to the billing portal.
A manual or invoice payment method with an invoice description.

Update billing

Field	Value
Sidebar item	`Update billing`
Destination	Recurly-hosted billing portal
Opens	New tab
Required role	`Owner`

Use the portal to update card details and billing address. The pencil links on Subscription summary and Manage subscription open the same portal.

Invoices

Field	Value
Page title	`Invoice`
Card heading	`Invoice history`
Rows per page	5, 10, or 20; default 5

Invoice history table

Column	Format or behavior
`Created At`	`MMM D, YYYY`
Action (no heading)	`Pay now` for `past_due` and `pending`; `Invoice` for all other states
`Invoice`	`#[number]`
`Status`	`Paid`, `Past due`, or another state from the list below
`Amount`	Currency-formatted invoice total

Both actions open a Recurly invoice page in a new tab. Use Pay now to pay; use Invoice to view or download the invoice.

Invoice states

Visible status
`Paid`
`Past due`
`pending`
`open`
`processing`
`closed`
`failed`
`voided`

Cancel subscription

Field	Value
Page title	`Cancel subscription`
Card heading	`Cancellation details`
Required role	`Owner`

Cancellation controls

Control	Type	Choices
`Why are you cancelling?`	Dropdown	`Too expensive`, `Too complicated`, `Not enough time`, `Missing features`, `Performance issues`, `Change in key account stakeholder`, `Changes to business (e.g., business no longer in operation)`, `Poor support experience`, `Poor sales experience`, `Other`
`Comments (optional)`	Multiline text	Optional free text

Approve cancellation does not submit the form until a reason is selected and both acknowledgement checkboxes are ticked. Submitting changes the account to CLOSED, revokes access, and signs users out.

Checkout

Field	Value
Page title	`Checkout`
Opens from	`Checkout with Recurly` on `Manage subscription`
Required role	`Owner`

Billing card

Card details are entered in a Recurly-hosted card field. MangoMap can display Invalid card details when the card field is invalid.

Billing address

Field	Required
`First Name`	Yes
`Last Name`	Yes
`Street line 1`	Yes
`Street line 2 (optional)`	No
`City`	Yes
`State / Province`	Yes
`Zip / Postal code`	Yes
`Country`	Yes
`Company Name (optional)`	No
`VAT number`	Only when `Country` is `GB`

Submit and confirmation

The order summary shows plan, add-ons, subtotal, taxes, and total. The submit button is Pay [currency] [amount] and subscribe.

When payment succeeds, a confirmation page opens.

Subscription confirmation

Field	Value
Heading	`Thank You for Subscribing`
Action	`Go to my account`

The confirmation page confirms the change. Return to Subscription summary to review the active plan and cycle.