Skip to content
MangoMap Help Centre
Esc
↑↓navigate↵open⌘Jpreview
On this page

How to view and pay invoices

Review invoices on the Invoices page, pay past due or pending invoices in Recurly, and open invoice PDFs. Only the account owner can open this page.

Review invoices on the Invoices page, pay Past due or pending invoices in Recurly, and open invoice PDFs in a new tab. Only the account owner can open this page.

Before you start

  • You need to be the account owner, and the account must not be partner-managed.
  • If the card on file needs updating, use Update billing before retrying payment.

Open the Invoices page

Open Account > Subscription & billing > Invoices. The Invoice history table lists one row for each invoice.

Invoice page, Invoice history table with columns Created At, Invoice, Status, and Amount, and one row: Sep 30, 2026, Invoice button, #35261, Paid status chip, $347.00; Rows per page 5

Use Rows per page to show 5, 10, or 20 invoices.

Pay an open or past-due invoice

Rows with Past due or pending status show Pay now:

  1. Click Pay now on the invoice row.
  2. Complete payment in the Recurly page that opens in a new tab.
  3. Return to MangoMap and refresh the invoice list if the status has not updated.

If payment fails again, see A payment failed or an invoice is past due.

Open an invoice PDF

Rows that do not need a payment action show Invoice:

  1. Click Invoice.
  2. Use the invoice page that opens in a new tab to view or download the PDF.

The invoice page is hosted by Recurly.

Read the status chips

Status Meaning Action
Paid The invoice is paid. Open Invoice to view the PDF.
Past due Payment is overdue. Use Pay now.
pending The invoice is awaiting payment. Use Pay now.
open The invoice is open but not past due. Open Invoice.
processing A payment is being processed. Wait for the status to update.
closed The invoice is closed. Open Invoice.
failed A payment attempt failed. Open Invoice or contact support if it remains unresolved.
voided The invoice was voided. Open Invoice for the record.
Invoice history table with one row: Sep 30, 2026, a Pay now button, #35261, a red Past due status chip, $347.00

If the table is empty

A trial account can have no invoices until checkout is completed. If a paid account has no expected invoice, refresh the page and contact support with the account name.

If a charge looks wrong

Open the matching invoice with Invoice and review its line items in Recurly. If the charge still does not match the subscription change, contact support with the invoice number.

Troubleshooting

Pay now opens an empty page. Return to Invoices and click Pay now again.

The status does not update after payment. Refresh after a short delay. If it is still incorrect, contact support with the invoice number.