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How to manage your subscription

Change your plan, billing cycle, or add-ons in Manage subscription. MangoMap shows the charge or credit before you submit. Only the owner can do this.

Change the plan, billing cycle, or add-ons in Manage subscription. MangoMap shows the charge or credit before you submit; only the account owner can make the change.

Before you start

  • You need to be the account owner, and the account must not be partner-managed.
  • Decide whether you are changing the plan, cycle, add-ons, or more than one of them.
  • Check current usage before reducing limits.
  • If the account is a trial or has expired, use How to upgrade from trial to paid instead.

Open Manage subscription

Open Account > Subscription & billing > Manage subscription, or click Manage subscription on Subscription summary. The form opens with your current plan, billing cycle, and add-ons selected.

Manage subscription page: Subscription options with Billing cycle Monthly, Plan Enterprise selected, and Add-ons; Subscription summary card with $ 347.00 Per month, Due today $ 0.00, and the Update subscription button

Change the billing cycle

In Subscription options, open Billing cycle and choose a cycle. Annual saves 20%, and each multi-year cycle saves 30%.

Billing cycle list open: Monthly, Annual Save 20%, 2 years Save 30%, 3 years Save 30%, 4 years Save 30%, 5 years Save 30%

The Subscription summary card updates as you change the cycle.

Change the plan

In Subscription options > Plan, choose Business, Enterprise, or Agency. Each option lists what the plan includes. Business does not support add-ons.

Plan options: Business with 20 maps and 4 GB storage; Enterprise, selected, with 40 maps, 8 GB storage, 100 viewers, and Add ons; Agency with 100 maps, 16 GB storage, Unlimited viewers, and Add ons; the Add-ons list below

Changing the plan clears all add-ons, so choose the plan first and then set the add-ons again. Check your usage before submitting a downgrade.

Change add-ons

For Enterprise and Agency:

  1. Tick Admins, Editors, Maps, or Storage. Ticking one sets its smallest quantity above 0.
  2. Choose a quantity from the add-on’s list.
  3. Untick the add-on if you want to remove it.
Add-ons list with Admins 1 and Editors 5 ticked, Maps and Storage unticked, and the Maps quantity list open: 0, 5, 10, 15, 20, 25
Add-on Choices
Admins 0, 1, 2, 3, 4, or 5
Editors 0, 5, 10, 15, 20, or 25
Maps 0, 5, 10, 15, 20, or 25
Storage 0, 50, 100, 150, 200, or 250 GB

MangoMap blocks a change that would put current maps, storage, administrators, or editors above the new limit. Remove or downgrade users, maps, or data first, then try again.

Review the price

Before you save, check the Subscription summary card. It updates after each change. Due today is what MangoMap charges now. When a downgrade refunds unused time, the card also shows Credit to account.

In this example, the billing cycle changed from Monthly to Annual:

Manage subscription with Billing cycle Annual Save 20% and the Subscription summary card: $ 3330.00 Per year, Enterprise $ 1910.00, Add-ons $ 1420.00, Subtotal $ 3330.00, Due today $ 3,148.06

On a paid account, an increase charges a prorated amount for the current cycle. A decrease can create account credit for a future renewal.

Save the change

  • On a paid account, click Update subscription.
  • On an active trial, click Continue trial to leave the subscription unchanged, or use Checkout with Recurly to convert it to paid.
  • On an expired trial or closed account, use Checkout with Recurly to restore access.

After Update subscription succeeds, MangoMap returns to Subscription summary, which shows the new plan. The new limits apply straight away, so you don’t need to reload the page. If your bank asks you to confirm the payment, complete the 3D Secure Verification dialog first.

If the payment method is rejected, update it through Update billing and try again. See A payment failed or an invoice is past due.