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The trial expired or the account is closed

Restore access after a trial expires or a paid subscription is cancelled. The account owner can subscribe again in Manage subscription.

If the 30-day trial expired or a paid subscription was cancelled, the account owner can restore access through Manage subscription.

Most likely cause: the 30-day trial expired

MangoMap shows the trial end date and remaining days on Subscription summary. After the end date, the owner is directed to Manage subscription, which uses the heading Your trial has expired - subscribe to continue.

Expired trials and cancelled accounts use the same paid checkout path.

Reactivate or subscribe

Only the account owner can complete this flow:

  1. Open Account > Subscription & billing > Manage subscription.
  2. Choose Business, Enterprise, or Agency.
  3. Choose Monthly, Annual, or a 2- to 5-year billing cycle.
  4. Configure add-ons if you chose Enterprise or Agency.
  5. Click Checkout with Recurly.
  6. Enter the card and billing address on Checkout.
  7. Click Pay [amount] and subscribe.

After payment succeeds, click Go to my account on the confirmation page. The account returns to the paid state and users can sign in again.

If the account was cancelled

A cancelled account shows Your account is closed - subscribe to reactivate on Manage subscription. Select the plan and complete the same checkout steps.

If you cannot reach Manage subscription

Check that you are the account owner and that the account is not partner-managed. See Subscription and billing is blocked.

If checkout fails

See A payment failed or an invoice is past due. If you need help recovering an account, contact support with the account name and owner email.