Email verification did not work
Find out what to do when an email change in User profile does not finish, such as a missing verification message, and how to request another code.
Use these checks if an email change in User profile does not finish.
The message did not arrive
- Check the new inbox, including spam and quarantine folders.
- Confirm that the address entered on the profile is correct.
- Use
Resend Verification Emailto request another code. - If the inbox cannot be reached, close the dialog and restart the change with a different address.
Your current sign-in email stays active until verification succeeds.
The code is rejected
- Use the code from the most recent verification message.
- Copy it again without adding surrounding spaces.
- Request another code if the current one is no longer accepted.
The password is rejected
Enter the password currently used for this MangoMap account. If you cannot remember it, close the dialog and submit a reset request at mangomap.com/forgot-password.
After resetting the password, sign in and restart the email change.
Verification succeeded but another device cannot sign in
Other sessions are replaced after the email change. Sign in again on those devices using the new email and current password.
Contact support
If verification still fails, contact support with:
- The current sign-in email.
- The proposed new email.
- The approximate time of the attempt.
- The error shown in the dialog.
Do not send your password or verification code.