---
title: "How to update a client subscription"
description: "Change a paid client account's plan, billing cycle, or add-ons from Manage subscription. The summary shows the price change before you confirm."
sidebar:
  label: "Update a subscription"
---

Change a paid client account's plan, billing cycle, or add-ons. The summary shows price changes before you confirm.

## Before you start

- The account must be on a paid (active) subscription. For trials, see [how to activate a client trial to paid](/partner/activate-a-client-trial-to-paid).
- Your partner account must not be suspended.

## Steps

<img src="/_assets/partner-portal/update-a-client-subscription.png" alt="Subscription page for a paid account: plan, billing cycle, add-ons, and the summary with Update subscription" width="1600" height="1000" />

1. Open the account, then click `Manage subscription`.
2. In `Subscription options`, change the `Billing cycle`, `Plan`, or `Add-ons`. Switching plans resets add-ons, so re-add any you need.
3. Review the `Subscription summary`. It shows the new `Due today` amount and, where a change produces a refund of unused time, a `Credit to account`.
4. Click `Update subscription`. Use `Discard changes` to revert.

If card verification is required, complete the `3D Secure Verification` dialog and the change finishes automatically.

## If a downgrade is blocked

You cannot drop a plan or add-on below what the account is already using. If the new plan has too few maps or seats, a dialog lists the limit and blocks the change. Reduce the account's usage (remove maps, data, or team members) and try again, or pick a higher option.

## What your client sees

The client owner keeps their access. Their available limits change to match the new plan and add-ons. They are not shown any billing screen.

## Related

- [How to activate a client trial to paid](/partner/activate-a-client-trial-to-paid)
- [How to cancel a client subscription](/partner/cancel-a-client-subscription)
- [A client payment or card verification failed](/partner/troubleshoot-client-payment-or-card-verification)