---
title: "A client payment or card verification failed"
description: "Fix a failed client payment or card check. Covers a missing payment method, 3D Secure Verification, declined charges, provider outages, and past-due accounts."
seo:
  title: "Client payment or card failed"
sidebar:
  label: "Client payment failed"
---

Use the section that matches the payment or renewal problem.

## You are asked to set a payment method

Your partner account pays for activation and paid changes, so it needs a payment method. Click `Set payment method` to add a card on the Recurly hosted page, then retry the action.

## A `3D Secure Verification` dialog appears

The card issuer is asking for extra verification - this is normal for some cards. Complete the verification in the dialog and the action finishes automatically. If you close the dialog or verification fails, the action is not applied; reopen `Manage subscription` and try again.

## The charge was declined

The payment provider declined the charge on your partner payment method. Check the card on file is valid and has funds, update it via `Set payment method` if needed, then retry. If it keeps failing, the issuing bank is rejecting the charge - contact your bank. The client is never involved: they are not charged and cannot see the payment method.

## The provider is temporarily unavailable

MangoMap could not reach live pricing or the payment provider, so the action stays disabled. Wait a moment and reload `Manage subscription`; the action re-enables once pricing loads.

## The account is past due

A renewal payment failed, so the account shows `Subscription past due` and a `Past due` status in the list.

1. Update your partner payment method - use the `Update payment method` action in the `Subscription past due` banner (on the subscription page), or `Set payment method` in the top navigation.
2. Pay the open invoice from the `Invoices` page with `Pay now`. Once a valid card is on file, the failed charge can also retry automatically.

## A downgrade is blocked

You cannot move to a plan or add-on level below the account's current usage. A dialog lists what is over the new limit. Reduce the account's maps, data, or team members to fit, then retry - or choose a higher option.

## Related

- [How to activate a client trial to paid](/partner/activate-a-client-trial-to-paid)
- [How to update a client subscription](/partner/update-a-client-subscription)
- [How to view partner invoices](/partner/view-partner-invoices)