---
title: "You cannot create a client account"
description: "Fix a disabled Create client account button or a rejected dialog. Check for a suspended account, a missing payment method, or a slug or email in use."
sidebar:
  label: "Cannot create client account"
---

If `Create client account` is disabled or rejects your details, check these causes in order.

## `Create client account` is greyed out

Your partner account is suspended. A suspended partner cannot create accounts or change subscriptions. Disabled controls show a `Your partner account is suspended` tooltip. Contact MangoMap to resolve the suspension.

## The dialog says to set a payment method

You have no payment method on file. You need one before creating client accounts, because client subscriptions bill to your partner account.

- Click `Set payment method` in the dialog (or in the top navigation) to open your billing details on the Recurly hosted page, add a card, then try again.

## "That account slug is already in use"

The `Slug` you entered belongs to another account. Slugs must be unique. Choose a different slug - it can only contain lower-case letters, numbers, and hyphens.

## "That email is already in use"

The `Owner email` is already attached to another MangoMap account or partner. Use a different email for the client owner, or, if the address truly belongs to this client, contact MangoMap.

## "Enter a valid email address" or invalid slug

- **Email** - check for typos; it must be a complete address (name@example.com).
- **Slug** - use only lower-case letters, numbers, and hyphens, with no spaces or other characters.

## Related

- [How to create a client account](/partner/create-a-client-account)
- [How the partner portal works](/partner/concepts-partner-portal)