--- title: "How to manage a client trial" description: "End a client trial early, restart a trial on a closed account, or save plan choices while the trial keeps running, all from the Client accounts page." sidebar: label: "Manage a client trial" --- Each new client account starts with a 30-day Enterprise trial. From the portal, you can end it, restart an expired trial, or save plan changes while it runs. ## Before you start - Your partner account must not be suspended; trial actions are disabled when it is. ## End a trial early End trial early? confirmation dialog End a trial early when you need to close the account or delete it. 1. On the `Client accounts` page, open the row action menu (`⋯`) for the account. 2. Click `Terminate trial`. 3. Confirm in the `End trial early?` dialog by clicking `End trial`. The trial ends immediately and the account moves to an expired-trial state. From there you can activate it to paid or delete it. ## Restart a trial Use this to give a closed account a fresh trial. 1. On the `Client accounts` page, open the row action menu for a `Closed` account. 2. Click `Start a trial`. A new 30-day trial begins. ## Keep the trial running while choosing a plan If you want to pre-configure the subscription but not start billing yet: 1. Open the account and click `Manage subscription`. 2. Set the `Plan`, `Billing cycle`, and `Add-ons` you intend to use. 3. Click `Continue trial`. Your choices are saved and the trial keeps running until it expires. To start billing instead, click `Activate subscription` - see [how to activate a client trial to paid](/partner/activate-a-client-trial-to-paid). ## What your client sees The client owner keeps whatever access they have. Ending or restarting a trial does not email them. ## Related - [How to activate a client trial to paid](/partner/activate-a-client-trial-to-paid) - [How to delete a client account](/partner/delete-a-client-account) - [How the partner portal works](/partner/concepts-partner-portal)