---
title: "How to cancel a client subscription"
description: "Cancel a paid client subscription from the Client accounts page. Billing ends and the account closes, but stays in your portfolio until you delete it."
sidebar:
  label: "Cancel a subscription"
---

Cancel a paid client subscription. Cancellation ends billing and closes the account, but keeps it in your portfolio for later reactivation or deletion.

## Before you start

- The account must be on a paid (active) subscription.
- Your partner account must not be suspended.

## Steps

<img src="/_assets/partner-portal/cancel-a-client-subscription--dialog.png" alt="Cancel subscription? confirmation dialog" width="1248" height="812" />

1. On the `Client accounts` page, open the row action menu (`⋯`) for the account.
2. Click `Cancel subscription`.
3. Confirm in the `Cancel subscription?` dialog by clicking `Cancel subscription`. To back out, click `Keep account`.

The active subscription ends and the account moves to a `Closed` state. It stays in your portfolio with its maps and data until you delete it.

## After cancelling

- To bill the account again, open it and activate a subscription, or start a fresh trial from the row menu (`Start a trial`).
- To remove it permanently, see [how to delete a client account](/partner/delete-a-client-account).

## What your client sees

The account is closed, so the client owner can no longer work in it. Closing does not delete their data; reactivating restores access.

## Related

- [How to delete a client account](/partner/delete-a-client-account)
- [How to manage a client trial](/partner/manage-a-client-trial)
- [How the partner portal works](/partner/concepts-partner-portal)