---
title: "The trial expired or the account is closed"
description: "Restore access after a trial expires or a paid subscription is cancelled. The account owner can subscribe again in Manage subscription."
seo:
  title: "Fix an expired trial or account"
sidebar:
  label: "Trial expired or closed"
---

If the 30-day trial expired or a paid subscription was cancelled, the account owner can restore access through `Manage subscription`.

## Most likely cause: the 30-day trial expired

MangoMap shows the trial end date and remaining days on `Subscription summary`. After the end date, the owner is directed to `Manage subscription`, which uses the heading `Your trial has expired - subscribe to continue`.

Expired trials and cancelled accounts use the same paid checkout path.

## Reactivate or subscribe

Only the account owner can complete this flow:

1. Open `Account` > `Subscription & billing` > `Manage subscription`.
2. Choose `Business`, `Enterprise`, or `Agency`.
3. Choose `Monthly`, `Annual`, or a 2- to 5-year billing cycle.
4. Configure add-ons if you chose `Enterprise` or `Agency`.
5. Click `Checkout with Recurly`.
6. Enter the card and billing address on `Checkout`.
7. Click `Pay [amount] and subscribe`.

After payment succeeds, click `Go to my account` on the confirmation page. The account returns to the paid state and users can sign in again.

## If the account was cancelled

A cancelled account shows `Your account is closed - subscribe to reactivate` on `Manage subscription`. Select the plan and complete the same checkout steps.

## If you cannot reach Manage subscription

Check that you are the account owner and that the account is not partner-managed. See [Subscription and billing is blocked](/docs/subscription-and-billing/troubleshoot-subscription-page-blocked).

## If checkout fails

See [A payment failed or an invoice is past due](/docs/subscription-and-billing/troubleshoot-payment-failed). If you need help recovering an account, contact [support](/docs/getting-started/get-help-or-send-feedback) with the account name and owner email.

## Related

- [How to upgrade from trial to paid](/docs/subscription-and-billing/upgrade-from-trial-to-paid)
- [How subscription and billing work in MangoMap](/docs/subscription-and-billing/concepts-subscription-and-billing)
- [A payment failed or an invoice is past due](/docs/subscription-and-billing/troubleshoot-payment-failed)
- [How to get help or send feedback](/docs/getting-started/get-help-or-send-feedback)