---
title: "How to cancel your subscription"
description: "Cancel a paid MangoMap subscription as the account owner. Cancellation closes the account and removes team access straight away, so export your data first."
sidebar:
  label: "Cancel your subscription"
search:
  keywords: [delete account, close account, stop billing]
  boost: 2
---

Cancel a paid MangoMap subscription from the `Cancel subscription` form. Cancellation closes the account and revokes team access, so export needed data first.

## Before you start

- You need to be the account owner, and the account must not be partner-managed.
- Trial accounts do not have a cancellation form. They expire unless the owner upgrades.
- Cancellation takes effect immediately. The form asks you to acknowledge access revocation and permanent data deletion before it can be submitted.
- If you only need a cheaper plan or fewer seats, use [Manage subscription](/docs/subscription-and-billing/manage-your-subscription) instead.

## Export anything you want to keep

Before cancelling:

- Export datasets from the data library.
- Record any map settings you need to keep; MangoMap has no general map export.
- Open `Invoices` and download any invoice PDFs needed for accounting.

## Open the cancel form

From `Subscription summary`, scroll to the `Cancel subscription` card at the bottom of the page and click `Cancel subscription`. If you want help before you cancel, use the card's `Help Centre` or `Customer Success` link.

<img src="/_assets/subscription-and-billing/cancel-your-subscription--card.png" alt="Subscription summary scrolled to the Cancel subscription card, with the Help Centre and Customer Success links and the Cancel subscription button" width="1600" height="960" />

## Choose a reason

In `Cancellation details`, open `Why are you cancelling?` and select a reason. The reason is required.

<img src="/_assets/subscription-and-billing/cancel-your-subscription--reason.png" alt="Cancel subscription page, Cancellation details card with the Why are you cancelling? list open: Too expensive, Too complicated, Not enough time, Missing features, Performance issues, Change in key account stakeholder, Changes to business (e.g., business no longer in operation), Poor support experience, Poor sales experience, Other" width="1600" height="960" />

You can add a comment for the MangoMap team in `Comments (optional)`.

## Acknowledge the consequences

Tick both checkboxes. They confirm that account access is revoked immediately and that all account data is permanently deleted. The form does not submit until a reason is selected and both boxes are ticked.

<img src="/_assets/subscription-and-billing/cancel-your-subscription--acknowledge.png" alt="Cancellation details form with Too expensive selected, an empty Comments (optional) field, both acknowledgement checkboxes ticked, and the Approve cancellation button" width="1600" height="960" />

## Submit

> [!WARNING]
> Access to the account ends at once for you and your team. MangoMap can then delete all account data permanently, so export what you need first.

Click `Approve cancellation`.

MangoMap closes the subscription, signs users out, and returns you to the MangoMap home page. The product has no undo button.

## If you need to return later

The owner can open `Manage subscription` for the closed account and start checkout again. See [The trial expired or account is closed](/docs/subscription-and-billing/troubleshoot-trial-expired).

## Related

- [Subscription & billing reference](/docs/subscription-and-billing/subscription-and-billing-reference)
- [How to manage your subscription](/docs/subscription-and-billing/manage-your-subscription) — downgrade instead of cancel.
- [How to view and pay invoices](/docs/subscription-and-billing/view-and-pay-invoices) — download invoices before cancelling.
- [How to get help or send feedback](/docs/getting-started/get-help-or-send-feedback)