---
title: "Email verification did not work"
description: "Find out what to do when an email change in User profile does not finish, such as a missing verification message, and how to request another code."
sidebar:
  label: "Email verification failed"
---

Use these checks if an email change in `User profile` does not finish.

## The message did not arrive

- Check the new inbox, including spam and quarantine folders.
- Confirm that the address entered on the profile is correct.
- Use `Resend Verification Email` to request another code.
- If the inbox cannot be reached, close the dialog and restart the change with a different address.

Your current sign-in email stays active until verification succeeds.

## The code is rejected

- Use the code from the most recent verification message.
- Copy it again without adding surrounding spaces.
- Request another code if the current one is no longer accepted.

## The password is rejected

Enter the password currently used for this MangoMap account. If you cannot remember it, close the dialog and submit a reset request at [mangomap.com/forgot-password](https://mangomap.com/forgot-password).

After resetting the password, sign in and restart the email change.

## Verification succeeded but another device cannot sign in

Other sessions are replaced after the email change. Sign in again on those devices using the new email and current password.

## Contact support

If verification still fails, contact support with:

- The current sign-in email.
- The proposed new email.
- The approximate time of the attempt.
- The error shown in the dialog.

Do not send your password or verification code.

## Related

- [How to update your profile](/docs/profile/update-your-profile)
- [Reset a forgotten password](/docs/signing-in/reset-a-forgotten-password)
- [Profile and password reference](/docs/profile/profile-and-password-reference)