---
title: "Map password is not working"
description: "Viewers see Invalid map password or cannot open a map. Check the current password, that Publishing mode is Password, and that it has 6 or more characters."
---

A map password works only in `Password` mode, when viewers enter the current password. Viewers enter it in this form, and MangoMap shows `Invalid map password` when it is wrong:

<img src="/_assets/map-access/troubleshoot-map-password-not-working--form.png" alt="The Input password for this map form, with an empty Password field and a Submit button" width="1600" height="960" />

## Most likely cause: the viewer has the wrong password

Ask a map admin for the current password.

If you manage the map, open the map. In the sidebar, under the map's name, click `Configuration`, then click `Access`. In `Publish to web`, check that `Password` is selected, then click the eye button in the `Password` field to show the password.

If the map came from the old version of MangoMap, the field says `Password carried over from your old map` and cannot show the password. The old password still works. To share a password you know, enter a new one.

## Less common: the map is not in `Password` mode

Passwords are used only when `Publishing mode` is `Password`.

Check the current mode:

- `Public` opens through the `Public link` without a password.
- `Link-only` opens through the `Private link` without a password.
- `Password` opens through the `Public link` and requires the password.

## Less common: the password is too short in settings

When you set a password manually, it must be at least 6 characters. If the password is shorter, MangoMap shows `Password must be at least 6 characters` in settings.

Enter a password with at least 6 characters and share the updated password with viewers.

## If none of these checks

Ask support to check the map ID and password mode. Include the public link, but do not send the password unless support asks for it through a secure channel.

## Related

- [How to publish a map to the web](/docs/map-access/publish-map-to-web)
- [Map access settings](/docs/map-access/map-access-settings)
- [How map access works in MangoMap](/docs/map-access/concepts-map-access)