--- title: "The Users or Groups page is blocked" description: "Your navigation has no Team item, or the Users or Groups page sends you to the Map portal. Check whether you have the Owner role, which these pages need." sidebar: label: "Users/Groups page blocked" --- Enterprise and Agency only Your navigation has no `Team` item, or a link to the `Users` or a group page takes you to the `Map portal` instead. Only the account owner can use these team pages. ## Most likely cause: you are not the account owner The team pages need the `Owner` role. `Admin`, `Editor`, and `Viewer` users cannot open them, even if they can otherwise create maps and datasets. MangoMap sends them to the `Map portal` instead. To verify, look at the navigation. The owner sees a `Global settings` section with `Team` in it. Any other role sees no `Global settings` section: **Viewer** Map portal after a Viewer, Claudius Ptolemy, opens the Users page address: the navigation shows Navigation (Map portal, Data portal), Account (Support), and Profile, with no Global settings section and no Team item **Editor** Map portal after an Editor, Phyllis Pearsall, opens the Users page address: the navigation shows Navigation (Map portal, Data portal), Account (Support), and Profile, with no Global settings section and no Team item To fix: - Ask the account owner to make the change for you. The owner can invite, update, remove users, and create or edit access groups on your behalf. - If you should be the account owner, ask the current owner whether ownership transfer is an option. MangoMap has no in-product ownership transfer control. ## Less common: you are signed in to the wrong account If you belong to more than one MangoMap account, confirm that you are signed in to the account you intended. The team UI for one account is not visible from another account, even if you are the owner of both. Switch accounts and try again. ## Less common: the URL is wrong A typo in the account name or a stale link from a different account shows as a missing or forbidden page. Open `Team` from the navigation, under `Global settings`, rather than typing or pasting a URL. ## If none of the above Ask support to check your account ID, the account name in the URL you used, and your role. Include a screenshot of what you see. ## Related - [How team management and account roles work in MangoMap](/docs/managing-team/concepts-team-and-roles) - [Users page](/docs/managing-team/users-page-reference) - [How to invite a user](/docs/managing-team/invite-a-user) - for the account owner - [The Customisation menu is blocked](/docs/customisation/troubleshoot-customisation-menu-blocked) - the same owner-only restriction applies to every Customisation page.