--- title: "Frequently asked questions" description: "Short answers to common questions about the MangoMap trial, plans and billing, limits, your data, sharing, and security, with a link to the full page for each." sidebar: label: "FAQ" search: keywords: [faq, questions, trial, pricing, limits, storage, views, discount, payment, security, hosting] --- Short answers to the questions people ask most about MangoMap. Each answer links to the page with the detail. {/* Sources checked 2026-10-23 against ../mangomap: packages/utils/src/subscription/plan-allowances.ts (limits), apps/api/src/helpers/auth/get-account-usage-stats.ts (storage), apps/api/src/schemas/subscription/functions/update-subscription-account (plan changes apply at once, prorated), packages/ui-components/.../edit-subscription/index.tsx:41-48 (cycle discounts), apps/api/src/schemas/map/functions/delete-map and dataset/functions/delete-dataset + lambda/dataset-cleanup (hard delete). No view, request, or credit metering and no layer limit exist in the code. */} ## The free trial **What do I get in the free trial?** A 30-day trial with the `Enterprise` feature set. You do not need to enter payment details. See [How to create an account](/docs/getting-started/create-an-account). **What happens when the trial ends?** Your maps stop working for viewers, and the account owner must choose a paid plan to continue. MangoMap keeps your maps and data for 30 days after the trial ends. To continue, see [How to upgrade from trial to paid](/docs/subscription-and-billing/upgrade-from-trial-to-paid). {/* 30 days confirmed by the user on 2026-10-23. The product disagrees with itself: the expired-trial banner says 21 days (packages/app-navigation-bar/src/hoc/app-navigation-bar.tsx:208) and the staff digest uses 31 (apps/api/src/lambda/account-expiry-cron). */} **Can I extend my trial?** You cannot extend the trial yourself. If you need more time, [contact support](/docs/getting-started/get-help-or-send-feedback#for-billing-plan-changes-and-account-questions). ## Plans and billing **Which plan do I need?** Compare the plans and their features on the [pricing page](https://mangomap.com/pricing). The plans differ in their features and in these allowances: | Plan | Base maps | Base storage | Viewers | Add-ons | | --- | ---: | ---: | ---: | --- | | `Business` | 20 | 4 GB | 0 | Not available | | `Enterprise` | 40 | 8 GB | 100 | Available | | `Agency` | 100 | 16 GB | Unlimited | Available | **Can I change my plan at any time?** Yes. A change applies at once, and MangoMap charges or credits the difference for the rest of the billing cycle. You cannot move to a plan whose limits are below what you use now. See [How to manage your subscription](/docs/subscription-and-billing/manage-your-subscription#change-the-plan). **Do I need a long-term contract?** No. You can pay monthly, annually, or for 2 to 5 years, and you can cancel at any time. When you cancel, access ends at once. See [How to cancel your subscription](/docs/subscription-and-billing/cancel-your-subscription). **Are there discounts?** Yes. `Annual` saves 20%, and a 2- to 5-year cycle saves 30%. See [Billing cycles](/docs/subscription-and-billing/concepts-subscription-and-billing#billing-cycles). For a non-profit or large-team discount, [contact sales](/docs/getting-started/get-help-or-send-feedback#for-sales-enquiries). **How do I pay?** By Visa, Mastercard, or American Express card when you check out. See [Payment method](/docs/subscription-and-billing/subscription-and-billing-reference#payment-method). To pay by invoice and bank transfer, [contact support](/docs/getting-started/get-help-or-send-feedback#for-billing-plan-changes-and-account-questions). **How much do extra users cost?** `Admin` and `Editor` seats are paid add-ons on the `Enterprise` and `Agency` plans. `Viewer` users do not take a paid seat, but each plan has a limit on how many you can have. See [Add-ons and seats](/docs/subscription-and-billing/concepts-subscription-and-billing#add-ons-and-seats). ## Limits **How many maps can I make?** Each plan has a map limit, and you can add more maps with an add-on. See [What happens at the map limit](/docs/portals/create-a-map#what-happens-at-the-map-limit). **Is there a limit on layers?** No. A map can have any number of layers, and you can use a dataset on any number of maps. **Do you limit map views or charge for usage?** No. MangoMap does not limit or count map views, and it has no usage credits. You pay the price of your plan and add-ons. **What counts against my storage limit?** The size of each dataset after MangoMap imports it. A vector dataset can be larger or smaller than the file you uploaded. A raster counts at the size of the file you uploaded. A WMS layer uses no storage. See [Storage limit reached when importing](/docs/importing-data/troubleshoot-storage-limit). ## Your data **What is the difference between a dataset and a layer?** A dataset is your data. A layer is that data, styled, on one map. See [Datasets and layers in MangoMap](/docs/importing-data/concepts-datasets-and-layers). **Which file formats can I upload?** Shapefile, GeoJSON, CSV, KML, MapInfo TAB, File Geodatabase, and GeoTIFF. You can also connect a WMS service. See [Supported file formats and limits](/docs/importing-data/supported-formats). **How do I keep my maps up to date when my data changes?** Upload a new file to the dataset, or connect it to Dropbox so it updates by itself. Every map that uses the dataset shows the new data. See [Data updates](/docs/data-updates). **Which browsers and devices does MangoMap work on?** Current versions of Chrome, Firefox, Safari, and Edge. Maps work on desktops, tablets, and phones. See [Supported browsers and devices](/docs/getting-started/supported-browsers). ## Sharing and your team **Who can see my maps and datasets?** New maps and datasets are private. You choose who can open each one: your team through access groups, or everyone on the web. See [How map access works](/docs/map-access/concepts-map-access) and [How dataset access works](/docs/dataset-access/concepts-dataset-access). **What can people on my team do?** It depends on their role (`Viewer`, `Editor`, `Admin`, or `Owner`) and on the access groups they are in. Only the account owner can change the plan or billing. See [Account roles reference](/docs/account-roles/account-roles-reference). **Can I embed a map in my website?** Yes, with an embed code that you paste into your page. See [How to embed a map in another website](/docs/map-access/embed-a-map). **Can I use my own domain, brand, and wording?** Yes. See [How to connect a custom domain](/docs/customisation/connect-a-custom-domain), [How to set your brand logo and colours](/docs/customisation/set-brand-logo-and-colours), and [How to localise the text on your portal, maps, and dataset pages](/docs/customisation/localise-text). ## Security **How is my data protected, and where is it hosted?** MangoMap runs on Amazon Web Services (AWS). Your data is encrypted when it is stored and when it is sent over the internet. See [Hosting, security, and compliance](/docs/security/concepts-hosting-and-compliance), and MangoMap's [Data Security, Processing & Storage](https://mangomap.com/security) page for the current details. {/* Encryption at rest confirmed by the user on 2026-10-23 for the production Aurora cluster (StorageEncrypted true). */} **When I delete a map or dataset, is it really gone?** Yes. MangoMap deletes it permanently, and you cannot restore it. Deleting a map does not delete its datasets. See [How to delete a map](/docs/portals/delete-a-map) and [How to delete a dataset](/docs/portals/delete-a-dataset). {/* TODO: confirm - an answer to "Can MangoMap staff see my data?". Staff can sign in as a customer for support (yarn impersonate, staffImpersonate mutation, TOTP-protected), so "staff cannot see your data" would be false. Add the question once the support-access policy is agreed. */} ## Related - [How to get help or send feedback](/docs/getting-started/get-help-or-send-feedback) — ask a question this page does not answer. - [Glossary](/docs/getting-started/glossary) — the MangoMap terms used in these answers.