---
title: "A public dataset is not accessible to the recipient"
description: "Find out why someone outside your workspace cannot open a dataset link. Check that Public access is on, the URL is right, and no sign-in is needed."
seo:
  title: "Public dataset not accessible"
sidebar:
  label: "Public dataset inaccessible"
---

Someone outside your workspace cannot open a dataset link. Check public access, the URL, and any sign-in prompt.

## Most likely cause: `Public access` is off

When `Public access` is off, the dataset is restricted to signed-in users with view or edit permission. Anyone outside your workspace - or anyone in the workspace without group access - is blocked.

A recipient who is not signed in gets the MangoMap sign-in page instead of the dataset:

<img src="/_assets/dataset-access/troubleshoot-public-dataset-not-accessible--visitor.png" alt="MangoMap Sign in page with Email address and Password fields, shown to a signed-out visitor who opened the link of a dataset that is not public" width="1600" height="960" />

To verify:

1. Open the dataset, go to `Configuration`, and select `Access`.
2. In `Public Access`, look for the `Public` chip next to the toggle.
3. If the chip is missing, turn on `Public access`.

The dataset becomes public and downloadable when the toggle is on. Send the recipient the dataset URL again.

## Less common: the recipient is using the wrong URL

A typo, a stale link, or a link copied from a different dataset all show as a missing or inaccessible dataset.

To verify, copy the URL from your browser address bar while you have the dataset open, and resend it.

## Less common: the recipient is being asked to sign in for a different reason

If the recipient lands on a sign-in page, confirm:

- They opened the dataset URL directly, not a map URL or a workspace URL.

If the URL is correct and the dataset is public, recipients should not be asked to sign in.

## If none of the above

Ask support to check the dataset ID, the dataset's public access state, and the URL the recipient is using. Include the dataset URL you sent and a screenshot of what the recipient sees.

## Related

- [How to share a dataset publicly](/docs/dataset-access/share-dataset-publicly)
- [How dataset access works in MangoMap](/docs/dataset-access/concepts-dataset-access)
- [Dataset access settings](/docs/dataset-access/dataset-access-settings)