---
title: "The Analytics page shows an upgrade prompt"
description: "An upgrade prompt opens over the Analytics page when your plan lacks Google Analytics. Upgrade to use the page; Not now takes you to the Map portal."
seo:
  title: "Analytics page shows upgrade prompt"
sidebar:
  label: "Analytics page blocked"
---

You opened `Customisation` > `Analytics` and an upgrade prompt opened over the `GA4 Measurement ID` form. Only the Analytics page uses this subscription gate. The prompt means your subscription lacks the Google Analytics integration.

## Most likely cause: your subscription does not include the Google Analytics integration

The `Analytics` page requires the Google Analytics integration on your subscription. When your plan includes it, the page shows the form:

<img src="/_assets/customisation/set-up-google-analytics--page.png" alt="Analytics page with the GA4 Measurement ID field and the Cancel and Save Changes buttons" width="1600" height="960" />

When it doesn't, an upgrade prompt opens over the page. `Not now` closes it and takes you to the `Map portal`:

<img src="/_assets/customisation/troubleshoot-analytics-page-blocked--upgrade.png" alt="Unlock Google Analytics prompt over the greyed-out Analytics page, with Business marked Current, Enterprise marked Recommended, See all plans, Not now, and Upgrade Now" width="1600" height="960" />

To verify, open `Customisation` > `Analytics`. If the upgrade prompt opens, your subscription does not include the integration.

To fix:

- Upgrade your subscription to a tier that includes the Google Analytics integration.
- Or use Google Analytics outside MangoMap and accept that map and data view events from MangoMap won't appear in your GA property.

## Less common: you are not the account owner

If the page is blocked entirely (not an upgrade prompt — a forbidden state or sidebar item that is missing), the cause is the owner-only restriction, not the subscription. See [The Customisation menu is blocked](/docs/customisation/troubleshoot-customisation-menu-blocked).

## What other Customisation pages do without this integration

The other four `Customisation` pages — `Brand`, `Localisation`, `Domain & whitelabel`, and `Portal config` — are not gated by the Google Analytics integration. They open with no upgrade prompt for any owner. The premium gate is specific to `Analytics`.

## If none of the above

Ask support to confirm what your subscription includes. Include your account name and a screenshot of the upgrade prompt.

## Related

- [How to set up Google Analytics](/docs/customisation/set-up-google-analytics)
- [How customisation works in MangoMap](/docs/customisation/concepts-customisation)
- [Customisation menu reference](/docs/customisation/customisation-menu-reference)
- [The Customisation menu is blocked](/docs/customisation/troubleshoot-customisation-menu-blocked) - if the page is fully blocked rather than showing an upgrade prompt.